Welcome to our FAQ page
Here you will find the answers to the most frequently asked questions.
Shipping and delivery
When will I receive my order?
Delivery times vary depending on the delivery method.
For Expedited Shipping, the delivery time is between 8 and 15 days after the order has been processed.
For Free Shipping, the delivery time is between 25 and 35 days after the order has been processed.
The order processing time is between 4 and 5 days (regardless of the delivery method chosen at checkout).
How do I track my order?
As soon as your order has shipped, you will receive an email with a tracking code. You can use this code to track your order via the “Track your order” page on the website.
Do I have to pay shipping costs?
That depends on the shipping option you choose.
If you select the “Free shipping” option at checkout, no shipping costs will be charged!
If you select the “Express shipping” option at checkout, additional shipping costs will be charged. These costs are calculated based on the total amount of your order. You can find the exact rates in our shipping policy.
Why did I receive several tracking codes?
For large orders, we may split the shipment into two or more packages. We do this to reduce costs. Don't worry! Delivery times may vary slightly from one package to another.
Returns and refunds
How long do I have to return my order?
You can return your order within 14 days of receiving it.
How can I return my order?
You can register your return by sending an email to info@maisonlark.com or by filling in the contact form.
Do I have to pay the return shipping costs?
Yes and no: if you want to return your order because you changed your mind, the return shipping costs will not be covered by MAISON LARK.
If you want to return the item because of a problem with your order, such as damage or a defect, MAISON LARK will cover the return shipping costs.
When will I receive my refund?
The full purchase amount will be refunded within 3 to 5 business days after we receive the returned package.
Payments
Will I receive an invoice for this order?
Yes, after placing an order you will receive an email with the invoice attached. If you have not received it or something went wrong, we recommend contacting customer service.
Are there any fees for a specific payment method?
No, we do not charge extra fees for a specific payment method. All costs are clearly shown at checkout.
Other questions
I entered the wrong address when ordering, what should I do?
If you entered the wrong address or your address contains errors, we recommend contacting customer service immediately. If you give us the correct address, we can change it manually in our system before the order ships.
What should I do if I haven't received a confirmation email?
If you haven't received a confirmation email, an error occurred in our system. If you would like to receive it, we recommend contacting customer service. Our team can manually resend the confirmation email.
Do you offer a warranty?
Yes, we offer a standard 1-year warranty on all orders!
How do I use a discount code?
If you have received a discount code, you can use it by entering it at checkout.
How can I stay up to date with promotions and special offers?
By subscribing to our newsletter, you will receive information about our current promotions and discounts!